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Terms & Conditions

Ordering process


 You can order our products in 3 ways:


Order from our online store www.fthinopolistores.gr:


Ordering from our website is possible throughout the day (24 hours) seven days a week. If you place your order on our website during off-hours, 09:00 - 17:00 on days (Monday-Friday), your order is considered to arrive on our website at 9:00 am. except Saturday - Sunday. From the receipt of your order on our website, it is executed immediately and the available products are delivered for shipment.


Add the desired products to your cart. Continue with your purchases or select the completion of the order (checkout). While browsing our site you can check the contents of your cart, add or remove any product and / or change its quantity at any time. Before placing your order (checkout), carefully check if you agree with the selected products and their quantities, as they appear in your shopping cart. When completing your order, choose whether to make the purchase as a registered user or as a visitor and fill in the required information. It is recommended that you register as a member, so that your details are automatically displayed at the end of your purchase, to save time, but also to take advantage of the regular offers addressed to our members.


After the registration of your order you will receive an automated e-mail that will inform about the receipt of the order. After checking and processing the order you will receive an email confirming your order. For your best service you can see the history of your orders and transactions with our online store, on the website of your account.


Order by phone:


Order by phone at 2111 901 950


You can place your order by phone at

Tel. 2111 901 950 during the days and hours (Monday 09:00 - 20:59 and Saturday 10:00 - 17:59). In this case the execution of your order is done immediately and the available products are delivered for shipment on the same day or the next working day. Your personal e-mail will be requested from our store.


FOR THE SMOOTH DEVELOPMENT OF THE ORDER AND THE AVOIDANCE OF MISTAKES IN THE TELEPHONE ORDERS, YOU MUST HAVE THE CODES OF THE PRODUCTS YOU WANT TO BUY.


Order via e-mail

You can also place your order via e-mail at sales@fthinopolistores.gr, giving us the code / product name, contact details and one of our partners will contact you directly.

The prices of the products of our online store, as they appear on the website www.fthinopolistores.gr, are valid only for orders in one of the above ways.

Your contract with our company is considered exclusively and only from the moment you receive a relevant "order confirmation" e-mail from our online store. The parties to our online store must provide their valid e-mail when ordering products. The contract with our online store can be concluded in Greek and English. Due to COVID-19 services, delivery time and opening hours may vary


Returns policy


Product returns


A necessary condition for the return of products is to have in your possession the relevant purchase document that proves the transaction (eg, Retail Receipt, Sales Invoice / Shipping Receipt, etc.). All compensations are made if the products are returned to the company and after the reason for return is checked.


1) Defective Products


In case of a defective product, contact our online store for its replacement. Our online store will replace the product as long as the conditions of the law are met and the terms of returns of the online store are observed. In case of product return, if the consumer explicitly wishes to be replaced, he will receive by e-mail a discount coupon code of equal value for the purchase of another product (s), with which he can place a new order or simply replace the product he returns.


For products that are returned (and not later than 14 calendar days), the prices that are valid on the date of purchase are applied, as evidenced by the receipt - purchase invoice. When the consumer wishes to make a change to a product that does not have a discount and replace it with another discount, the change will be based on the original price and not on that of the discount. In case the consumer wishes to make a change to a product on offer and replace it with another product without discount or at a later time when the offer has expired, the change will be made based on the value of the product with the discount and not before the discount. In addition, periods of officially recognized discounts, discounts and purchase bonuses may not be reimbursed during periods of officially recognized discounts and promotions. The Company has every right to change at any time, and without prior notice, the values ​​of the available products always in accordance with the Ethical Rules of E-Commerce and the Terms of Consumer Protection. In any case, you should contact us


2) Right of Withdrawal


You have the right to withdraw from this contract within 14 calendar days without giving any explanation.

The withdrawal period expires 14 calendar days from the day after you acquired or a third party other than the carrier and designated by you acquired physical possession of the goods.

According to the current legislation you provide a two-year guarantee of good operation of electrical products

In order to exercise the right of withdrawal, you must inform the company with the name "FTHINOPOLIS", located in Sepolia on Durrachiou street no. 56, (email: info@fthinopolistores.gr) for your decision to withdraw from this contract with a clear statement (eg letter to be sent by mail, fax or e-mail).

The right of withdrawal provided in articles 3e to 3ia L. 2251/1994 does not apply a) to the supply of goods which may be damaged or expire soon, b) to the supply of sealed goods which are not suitable for return, for reasons of health protection or for reasons of hygiene, and which have been unsealed after delivery; c) in the supply of goods manufactured according to the consumer's specifications or clearly personalized mixed with other elements.

To meet the withdrawal deadline, it is sufficient to submit your statement of exercise of your right of withdrawal before the withdrawal deadline. The purchased products must be returned in their original condition accompanied by the relevant document (receipt - invoice) of sale.

If the purchase was made with a credit / debit card, the transaction will be canceled and the corresponding update (credit) of the consumer's account will be made, within 14 calendar days.

ATTENTION: In any case, before taking any action, contact us by phone at 211 190 1950 or via e-mail at info@fthinopolistores.gr to guide you on the steps you need to follow depending on the problem you are facing.


Consequences of withdrawal


Returns policy

Product returns


A necessary condition for the return of products is to have in your possession the relevant purchase document that proves the transaction (eg, Retail Receipt, Sales Invoice / Shipping Receipt, etc.). All compensations are made if the products are returned to the company and after the reason for return is checked.


1) Defective Products


In case of a defective product, contact our online store for its replacement. Our online store will replace the product as long as the conditions of the law are met and the terms of returns of the online store are observed. In case of product return, if the consumer explicitly wishes to be replaced, he will receive by e-mail a discount coupon code of equal value for the purchase of another product (s), with which he can place a new order or simply replace the product he returns.


For products that are returned (and not later than 14 calendar days), the prices that are valid on the date of purchase are applied, as evidenced by the receipt - purchase invoice. When the consumer wishes to make a change to a product that does not have a discount and replace it with another discount, the change will be based on the original price and not on that of the discount. In case the consumer wishes to make a change to a product on offer and replace it with another product without discount or at a later time when the offer has expired, the change will be made based on the value of the product with the discount and not before the discount. In addition, periods of officially recognized discounts, discounts and purchase bonuses may not be reimbursed during periods of officially recognized discounts and promotions. The Company has every right to change at any time, and without prior notice, the values ​​of the available products always in accordance with the Ethical Rules of E-Commerce and the Terms of Consumer Protection. In any case, you should contact us


2) Right of Withdrawal


You have the right to withdraw from this contract within 14 calendar days without giving any explanation.

The withdrawal period expires 14 calendar days from the day after you acquired or a third party other than the carrier and designated by you acquired physical possession of the goods.

According to the current legislation you provide a two-year guarantee of good operation of electrical products

In order to exercise the right of withdrawal, you must inform the company with the name "FTHINOPOLIS", located in Sepolia on Durrachiou street no. 56, (email: info@fthinopolistores.gr) for your decision to withdraw from this contract with a clear statement (eg letter to be sent by mail, fax or e-mail).

The right of withdrawal provided in articles 3e to 3ia L. 2251/1994 does not apply a) to the supply of goods which may be damaged or expire soon, b) to the supply of sealed goods which are not suitable for return, for reasons of health protection or for reasons of hygiene, and which have been unsealed after delivery; c) in the supply of goods manufactured according to the consumer's specifications or clearly personalized mixed with other elements.

To meet the withdrawal deadline, it is sufficient to submit your statement of exercise of your right of withdrawal before the withdrawal deadline. The purchased products must be returned in their original condition accompanied by the relevant document (receipt - invoice) of sale.

If the purchase was made with a credit / debit card, the transaction will be canceled and the corresponding update (credit) of the consumer's account will be made, within 14 calendar days.


ATTENTION: In any case, before taking any action, contact us by phone at 211 190 1950 or via e-mail at info@fthinopolistores.gr to guide you on the steps you need to follow depending on the problem you are facing.

Order cancellations


If you place your order on our website or place your order by phone, or send a FAX with your order, in hours outside the hours 09:00 - 17:00 on days (Monday - Friday), it is possible to cancel a) by post-order e-mail to sales@fthinopolistores.gr if it is sent and received from the online store before 9:00 a.m. of the day of receiving the e-mail order b) by informing the online store, at 211 190 1950, if the products have NOT been sent for shipment.

In any other case you can cancel your order by phone at 211 190 1950, by e-mail at sales@fthinopolistores.gr or by visiting our stores, if the products have NOT been delivered for shipment. For your best service, know the number of your order.


Remarks

The online store reserves the right to cancel or legally amend its return policy by posting the relevant new terms and conditions on its website.

In case of repeated returns by the consumer, the online store reserves the right to refuse to accept a product return, due to abuse of the right of withdrawal or replacement of our products, even if the above terms and conditions are met.

If the above legal procedure is not followed or the legal conditions for the return of the product are not met, then it will be returned to the consumer, who will be charged with the packaging and shipping costs.



Complaints policy


For any problem or question you can contact us at 211 190 1950, or via e-mail at info@fthinopolistores.gr.

(Due to COVID-19 our call center may be malfunctioning)

The photos of the products are indicative and in no case can they be binding on www.fthinopolistores.gr

PAYMENT METHODS



Payment for your order is made before or upon delivery of the product (s) and can be made by one of the following payment methods:

Cash on delivery (cash) upon delivery-receipt

Cash on delivery is provided only for shipments to Greece.

Credit or Debit Card

By registering your order on our website, if you have chosen to pay by credit card, you will be directed to a secure environment for registering your card details.

The online store www.fthinopolistores.gr supports payment with all types of credit or debit cards (Visa, Mastercard, etc.)


The above transactions are made through the payment system of Piraeus Bank

For further information you can contact us at 211 190 1950 or at info@fthinopolistores.gr

(Due to COVID-19 our call center may be malfunctioning)


IMPORTANT: For reasons of security & confidentiality payment by credit or debit card is not available for telephone orders


3) Deposit in a Bank Account


You can pay for the order by depositing in a bank account.

For your best service, please mention your Name and Order Number in the confirmation e-mail as a reason in the depository. Otherwise, the delivery of your package may be delayed.

In case the deposit is not made within three (3) working days from the receipt of confirmation e-mail, your order will be canceled.

The bank account to which you can deposit the price for the payment of your order are:


PIRAEUS BANK


IBAN: GR690 1401 2101 2100 200 2025 814

Our company appears as a beneficiary under the name: FTHINOPOLIS MON IKE


Paypal

You can make the payment of your order with the option of payment through the Paypal electronic payment portal.


5) With cash for collection from the store

By choosing to receive from the store, you can pay for your order at the store upon receipt of the products.

CAUTION! To receive an eshop order from the store, you must always pre-order by phone or online.

Our stores are located at 56 Durrachiou, 10443 Sepolia


Please come to pick up your order, after first receiving an informative e-mail that your order is ready.

(Due to COVID-19 our stores will remain closed until further notice)


FTHINOPOLIS MON IKE

TRADE OF HOUSEHOLD GOODS

SEASONAL GIFTS & GIFT ITEMS


DYRRACHIOU 56 - SEPOLIA Postal Code: 10443

TEL: 210 3315379 - 6977129148

Tax Identification Number: 801285234 - Tax Office: A ATHENS


FILLING NUMBER: 153521307000

LEGAL NOTE


1 INTRODUCTION


These terms and conditions govern the use of this website (hereinafter referred to as the "Website") and must be read in advance of any use. These terms and conditions apply to all visits to and use of the Website, as well as to the information (including, but not limited to, text, graphics, photographs, images, animation, audio) , illustrations and software) and services (collectively "Content") provided to you on or through the Website. By accessing and using the Website, you endorse these terms and conditions in their entirety, in addition to any laws or regulations applicable to the Website, the Internet, and / or the World Wide Web. If you do not agree to these terms and conditions in their entirety, you must leave the site and make no further use of it.



2. SITE AND CONTENT PROPERTY


The site is owned and used by fthinopolis


The content of the website is the property of the Company or its partner companies, its licensors and / or content providers. All forms of the site, including but not limited to general design and content, are protected by (commercial) presentation, copyright, ethical rights, trademark, design right (registered or not) and other copyright laws. Except as expressly permitted under this or any other agreement with the Company, no portion of the Website or the Content may be copied or retransmitted by any means and the Website, its Content and all related rights will remain the exclusive property of the Responsible member of the company or its licensors.


3. COPYRIGHT RIGHT


The copyright for the content, in its entirety, belongs to the Company. Unless otherwise expressly permitted within the site, you may view, play, print and transfer the documents, audio and video contained on the site for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, execute, reproduce, publish, license, create derivatives, transfer or sell any content. Except as expressly permitted by copyright law, you may not reuse any content without the express express consent of the Company. This prohibition extends to the use of any content on any other website or computer network environment. You may not remove any copyright, trademark or other proprietary information from the content contained on the Site.


If you download the software (including, but not limited to, screensavers, images, videos, and backgrounds) from the Website, the Software, including any files or images embedded in or produced by the Software, and the data that accompanies the software (collectively, the "software") is licensed to you by the Company that has the full right to it and all intellectual property rights contained therein. Your property rights are limited to the medium on which the software is recorded and you may not redistribute, sell, reverse engineer, disassemble, or otherwise reduce the software to a human-readable format.



4. TRADEMARKS


All product names and brands of the Company. used on the site are trademarks or registered trademarks of it, unless otherwise stated. You may not, without prior express permission of the Company, copy, reproduce, republish, upload, post, transmit, distribute, or modify its trademarks in any way, including any other site or environment computer network, in advertising or publicity of any kind.


5. DISCLAIMER OF WARRANTY LIABILITY


The Website and its content are provided "as is" and without any explicit or implied warranties of any kind, including but not limited to, implied warranties of quality, suitability for a particular purpose and non-infringement as defined by law. . The content of the website is for general information only and is not advisory.


The Company is committed to the completeness and validity of the information provided on its website, both in terms of the existence of essential features that are described on a case-by-case basis for each product it has, and for the accuracy of the information regarding the information provided by online store of the services, subject to any technical or typographical errors, which have escaped attention or have occurred unintentionally or due to any interruption of the website due to force majeure.


The Company guarantees the timely information of the final consumers about their non-availability. The Company's online store is not responsible for any technical problems that may occur to users when attempting to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also the Company has no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and / or services and / or information available through it.


The Company reserves the right to suspend, withdraw or modify all or any part of the website at any time without notice and without resulting any liability.



6. LIMITATION OF LIABILITY


Your use of the site is at your own risk. Any of the Company's senior executives, directors or agents or any other party involved in the creation, production or provision of the Website will not be liable for any loss or damage including, but not limited to, direct, indirect special or consequential damages arising either in the contract, tort (including negligence) or otherwise.



7. LINKS TO OTHER WEBSITES


The links provided on the site allow you to access websites outside the control of the fthinopolis group. Such links are provided because they may be of interest to you or allow you to access additional products or services provided by third parties. Fthinopolis is not responsible for the content or changes to the content on these sites. Therefore, you have access to these sites entirely at your own risk and you should note that these other sites may use cookies, collect data or request personal data, and we therefore advise you to check the terms of use and privacy of these sites prior to their use.



8. ABUSE OF THE SITE


You may not use the Website to post or transmit any material that is or may be threatening, false, misleading, defamatory, indiscriminate, obscene, pornographic, abusive, illegal or any material that may constitute or encourage a criminal offense, violates the rights of any party or who may otherwise incur liability or violate any law. The use of the website for advertising or commercial purposes is also prohibited.



9. DISCLAIMER - USER PARTICIPATION


The Company may make it possible for others to see and distribute the content produced by you, for example via e-mails, to other persons. By using such services, you agree that the Company acts only as a passive means of distribution and is not responsible for the content of the communications and materials produced by you or other users. The Company reserves the right, in its sole discretion, to block and remove any communications and materials that it deems not in accordance with these terms and conditions, or are otherwise unacceptable by it.



1 INTRODUCTION

The proection of personal data is important for the Company. This statement contains its information policy, including the type of data we may collect and retain, how it is used, and with whom we share this data. It also explains how you can contact us if you have any questions or concerns about your personal information.

This privacy statement applies to data collected by the Company and other companies cooperating with Greece and Europe. In order to help you understand how to use the data you provide to us, the following instructions have been created

In general, you may access and use our sites without the provision of any personal data. But in cases where personal data is collected, they are used primarily to better provide the services you requested and on the other hand to improve the way the Company serves you, making appropriate use of the information. Furthermore, we may also use this information to periodically send you information about Max Stores products and services that we believe may be of interest to you. We will not share, sell or distribute any of the information you provide to us without your consent, unless required by law.

2. DATA STORAGE AND SECURITY

The data may be transferred, stored and processed within or outside the European Union and anywhere in the world, but will not be disclosed to anyone outside the Company, its affiliates or other companies providing assistance and support to its customers. . We will retain your personal information for a reasonable period of time or as required by law.

This information will be dealt with in accordance with Directive 95/46 / EC of the European Parliament, in accordance with the national legislation subsequently enacted by the Directive.

3. YOUR CONSENT

By submitting your information, you consent to the use of that information as set forth in this policy. If we change our privacy policy, we will announce the changes on this page, and place the notifications on other pages of the site so that you know about the information we collect and how we use it at any time. Please note that continued use of the Service indicates that you agree to any such changes.

4. COOKIES

The Company uses "cookies", which are small amounts of information that we store on your computer. Most web browsers can be set up to alert you when you receive a cookie (which allows you to decide whether or not to accept it) or to reject all cookies. If you choose to decline cookies from this website, some features may not be used by you.

If you have not configured your browser to reject cookies, our system will distribute cookies to your computer when you visit this website. "Cookies" make it easier for you to use the website during your future visits, for example, reducing the number of items that need to be entered, if you have given them to us before. They also allow us to control the use of the site and customize its content for you.

5. MINORS

Minr must not provide their personal data without parental consent.

6. LINKS TO OTHER WEBSITES

The links provided on our site may lead you to access sites outside of Company control. The personal data provided to the Company will not be transferred to other websites by selecting the links. Such links are provided because they may interest you or allow you to access additional products or services provided by third parties. The Company is not responsible for the way these websites use personal data.

7. CONTACT

You have the right to see the information held about you and you can ask us to make any necessary changes to ensure that it is accurate and up to date. If you wish to do so, please contact us.